Privacy Policy

Last Updated: 24 October 2023

Welcome to Spode Xmas Store, your festive destination for Christmas treasures. At Spode Xmas Store (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website christmashomewares.com.

By using our website, you consent to the practices described in this policy. Our store caters to families, collectors, and individuals worldwide who cherish the magic of Christmas, seeking quality ornaments, figurines, cards, and festive decorations. We value trust and transparency, and this policy reflects our dedication to your privacy.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected during your visit:

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via our payment partners).
• Transaction Data: Information about the products you purchase, including items like Christmas Hanging Ornaments, Beatrix Potter figurines, or Advent Calendars.
• Technical Data: We automatically collect your IP address, browser type, device information, and pages visited through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may retain correspondence details.

2. How We Use Your Information

We use your data to provide and improve our services, ensuring a seamless and joyful shopping experience:

• To process your orders, deliver products (e.g., Christmas Bears or Christmas Crackers), and manage payments securely.
• To communicate with you about orders, updates, and promotional offers related to Christmas products, in line with your preferences.
• To enhance website functionality, personalize your experience, and analyze trends to better serve our customers.
• To comply with legal obligations and prevent fraud.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. However, we may share data with:

• Service Providers: Trusted third parties who assist in payment processing (e.g., Visa, MasterCard, JCB, PayPal), shipping, and IT services. These partners are bound by confidentiality agreements.
• Legal Requirements: If required by law, we may disclose information to comply with regulations or protect our rights.
• Business Transfers: In the event of a merger or sale, customer data may be transferred, subject to confidentiality.

We do not share data with unrelated third parties for marketing purposes without your consent.

4. Data Storage and Security

Your data is stored securely on protected servers. We implement industry-standard measures, including encryption (SSL technology) for transactions, to safeguard your information. While we strive to protect your data, no method of transmission over the internet is 100% secure, but we continuously update our security practices.

Data is retained only as long as necessary for the purposes outlined, or to comply with legal requirements. Our operations are based in the UK, but as we serve customers globally (excluding Asia and some remote areas), data may be processed internationally with adequate protections.

5. Your Rights

You have rights regarding your personal data, including:

• Access: You can request details of the personal data we hold about you.
• Correction: You may update or correct inaccuracies in your information.
• Deletion: You can request deletion of your data, subject to legal constraints.
• Opt-Out: You may unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.
• Data Portability: You can request a copy of your data in a machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe, in accordance with applicable laws like the GDPR and UK Data Protection Act.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember items in your cart (e.g., Christmas Musicals or Glass Trees) and improve site functionality.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality. We do not use cookies for intrusive advertising but for essential operations and analytics.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in practices or laws. The updated version will be posted on our website with the revised date. We encourage you to review this policy regularly.

8. Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us:

Thank you for trusting Spode Xmas Store with your holiday shopping. We wish you a season filled with joy and magic!

© 2023 Spode Xmas Store. All rights reserved.