At Spode Xmas Store, we understand that the magic of Christmas is not just in the gifts themselves, but in the joy of giving and the anticipation of their arrival. That’s why we are committed to ensuring that your carefully selected treasures reach you safely and promptly, no matter where you are in the world.
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping: For a flat fee of £12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. This option is ideal for those who want a balance of speed and affordability.
- Free Shipping: For orders over £50, we provide free shipping via EMS. After processing, delivery usually takes 15-25 days. This economical choice is perfect for those planning ahead and looking to save on shipping costs.
Please note: While we ship globally, we currently cannot deliver to some parts of Asia and a few remote regions due to logistical constraints. We apologise for any inconvenience this may cause.
Order Processing
Once you place your order, our dedicated team springs into action. We take great care in packaging each item—be it a delicate Christmas figurine, a set of festive crackers, or a beloved Beatrix Potter Peter Rabbit gift—to ensure it arrives in perfect condition. Orders are processed within 1-2 business days, after which you will receive a confirmation email with tracking details so you can follow your parcel’s journey to your doorstep.
International Delivery
We are proud to serve customers around the world, bringing a touch of British Christmas tradition to homes far and wide. Our shipping partners are selected for their reliability and extensive networks, ensuring that your gifts arrive safely and on time. Whether you’re in Europe, the Americas, or beyond, we strive to make your shopping experience seamless and joyful.
Returns Policy
We want you to be completely delighted with your purchase. If for any reason you are not satisfied, you may return items within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Items must be unused and in their original packaging. For full details, please see our Returns Policy page.
Need Help?
If you have any questions about delivery, returns, or your order, our friendly customer service team is here to help. Reach us via email at [email protected]. We value your trust and are dedicated to making your Christmas shopping experience as magical as the season itself.
Thank you for choosing Spode Xmas Store to be a part of your holiday celebrations. We wish you a festive season filled with warmth, joy, and cherished memories.